• Make sure you are playing the latest version of the game.
• Make sure the desired payment method is set up correctly on your device (Google Pay, Apple Pay, Credit Card, etc.)
• Make sure your mobile internet connection is strong and stable
• Use a Wi-Fi connection instead of a mobile connection
• Avoid any physical objects that might interfere with a wireless connection e.g. walls or anything placed between the router and your device
• Check that other devices connected to your Wi-Fi or network are not currently in the process of doing any data-intensive activities, e.g. streaming or downloading
• Force close the app
• Restart your router

For more details about our various features, you can browse our FAQs and, of course, if you would like more information on this topic, we invite you to contact our Customer Support by tapping on the Settings tab (with the 3 lines) at the top right of your home screen, then on Help. To open a conversation, you can either tap on the speech bubble 💬 in the top right corner or tap on ‘Chat with us’ at the bottom of the page.

Have fun and enjoy playing!