Accounting/Billing
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1 - I won a game but didn't receive my winnings. What can I do?
In that case we kindly ask you for your patience as there is probably a slight delay in updating the display between our server ...
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2 - I purchased a virtual good in the shop but it wasn't added to my chip/energy balance. What should I do?
It may be that you experienced a slight delay between the time you completed your purchase and the time which it is credited to your balance...
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3 – I no longer have the purchase confirmation email from Google or Apple. What can I do?
If you have an Android device, complete the following to find your purchase history and order numbers: Go to payments.google....
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