Hi, how can we help you?

1 - How do I migrate?

2 - Why should I migrate?

3 - What will be migrated?

1 - Grand Gin Rummy on Facebook

1 - What are the benefits of activating push notifications?

2 - How do I activate notifications?

1 - Deck

2 - Deal

3 - Goal

1 - How can I draw a card?

2 - How can I discard a card?

3 - Is there a way to exit a running game?

1 - What is XP?

2 - How do I know how much XP I need to reach the next level?

3 - What do I receive for reaching a new level?

1 - Where can I access the shop to buy Chips or Energy?

2 - Where can I purchase energy?

3 - Why can't I access the shop?

1 - What modes are available to me?

2 - What are the differences between them?

3 - How can I select a specific mode?

1 - How do Direct Challenges work?

2 - How can I participate in a Direct Challenge?

3 - Where will I see my Direct Challenges?

1 - What is the difference between a Tournament and a Cup?

2 - How do I know which mode I am playing in?

3 - Do I play against other Tournament players?

1 - How does the Double Up work?

2 - I'm unable to use the Double Up?

3 - Can I use the Double Up multiple times?

1 - What is the Jackpot?

2 - When is the Jackpot?

3 - How can I participate?

1 - How can I send gifts to my friends?

2 - Is there a way to send gifts to more than just one friend?

3 - I have way too many friends. Is it possible to search for specific ones?

1 - Where can I find my player profile?

2 - What kind of information can I view in my profile?

3 - Is there a way to edit my profile pic?

1 - What's the benefit of signing up with my Facebook account?

2 - Do I lose my guest account when I sign up with Facebook later on?

3 - After I signed up with my Facebook account I tried to play again with my guest account but there weren't any chips left on it. What happened?

1 - I won a game but didn't receive my winnings. What can I do?

2 - I purchased a virtual good in the shop but it wasn't added to my chip/energy balance. What should I do?

3 – I no longer have the purchase confirmation email from Google or Apple. What can I do?

3 - I have an Android device and would like to contact the Customer Service

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1 - I signed into the app but all my chips are missing. What happened?

2 - What will happen if I uninstall and reinstall the app?

3 – I’m having technical difficulties with the app. What should I do?