Our app is a live game. You play against other players online. For this reason, players must have an uninterrupted, stable Internet connection to play.

Many factors can influence a stable internet connection and can lead to disruptions, we therefore recommend trying the following in case you experience technical issues:

• Ensure the latest version of the app is installed
• Play using a Wi-Fi connection (rather than a mobile connection)
• Avoid having large objects, e.g. walls, between the router and your device
• Ensure other people using the WiFi connection are not doing bandwidth-intensive activities (e.g. streaming/downloading)
• Force close the app
• Restart the router

For further information, contact our Customer Service. To do so, tap on the speech bubble in the upper right corner.

Enjoy Rummy Relax!