Collections are available to all players once XP level 6 or higher is reached.
After reaching level 6, players have the chance to receive packs when playing on qualifying tables.
Tables that include the chance of packs have a “Chance to get” icon displayed on them.
When a pack appears in the centre of the screen during a game, a pack has been granted. It is immediately added to a player's current album and a notification on the "Collections" icon will appear.
If you would like more information on this topic, you can contact our Customer Service by tapping on the Settings icon (with the 3 lines) at the top right of the screen, then on the “Help” button ". You can then open a conversation by tapping the bubble 💬 in the upper right corner.
Have fun and enjoy playing!