Our app is a live game. You play against other players online. For this reason, players must have an uninterrupted, stable Internet connection to play.
Many factors can influence a stable internet connection and can lead to disruptions, we therefore recommend trying the following in case you experience technical issues:
- Ensure the latest version of the app is installed
- Play using a Wi-Fi connection (rather than a mobile connection)
- Avoid having large objects, e.g. walls, between the router and your device
- Ensure other people using the WiFi connection are not doing bandwidth-intensive activities (e.g. streaming/downloading)
- Force close the app
- Restart the router
If you would like more information on this topic, you can contact our Customer Service by tapping on the Settings icon (with the 3 lines) at the top right of the screen, then on the “Help” button ". You can then open a conversation by tapping the bubble 💬 in the upper right corner.
Have fun and enjoy playing!