Difficulties during the payment process can have many causes. In the case of a technical issue, we recommend the following:
- Make sure you are playing the latest version of the game.
- Make sure the desired payment method is set up correctly on your device (Google Pay, Apple Pay, Credit Card, etc.)
- Make sure your mobile internet connection is strong and stable
- Use a Wi-Fi connection instead of a mobile connection
- Avoid any physical objects that might interfere with a wireless connection e.g. walls or anything placed between the router and your device
- Check that other devices connected to your Wi-Fi or network are not currently in the process of doing any data-intensive activities, e.g. streaming or downloading
- Force close the app
- Restart your router
If you would like more information on this topic, we can contact our Customer Support by clicking on the Settings icon (with the 3 lines) at the top right of the screen, then on the “Help” button ". You can then open a conversation by clicking the bubble 💬 in the upper right corner.
Enjoy playing Tarot Fun and Friends!