Our app is a live game. You play against other players online. For this reason, players must have an uninterrupted, stable Internet connection to play.

Many factors can influence a stable internet connection and can lead to disruptions, we therefore recommend trying the following in case you experience technical issues:

• Ensure the latest version of the app is installed
• Play using a Wi-Fi connection (rather than a mobile connection)
• Avoid having large objects, e.g. walls, between the router and your device
• Ensure other people using the WiFi connection are not doing bandwidth-intensive activities (e.g. streaming/downloading)
• Force close the app
• Restart the router

For further information, contact our Customer Service. To do so, tap on the Settings icon (three lines) at the top right of the screen and then on "Support".

Enjoy Rummy Fun!