To deliver the best possible gaming experience, we aim to provide you with a stable experience while you play. However, on some occasions, your entry may be incorrectly deducted.  

 

In some circumstances, such as a disconnection by our server, you may receive an automated refund. In others (as listed below), a refund of your entry is not possible: 

 

- Voluntary interruption

- Involuntary interruption when an opponent is leading 

- Inclusion of AI or Guest players

- Partner’s skills insufficient 

 

In case a game is disconnected due to a technical problem or due to a server-related problem, the chips you lost will be automatically refunded to your account within 48 hours. Note, chips that are lost due to phone calls are also automatically refunded. 

 

Finally, should you encounter interruptions that are not server-related, we recommend reviewing the technical tips for your device and our "Connection indicator" FAQ for further information on connection-related issues. 

 

For more details about our various features, you can browse our FAQs and, of course, if you would like more information on this topic, we invite you to contact our Customer Support directly by clicking on the cogwheel icon at the bottom right of your screen, then on Help. To open a conversation, you can either click on the speech bubble 💬 in the top right-hand corner or click on ‘Chat with us’ at the bottom of the page.
 
Have fun playing at Belote.com!