If our application can't connect to your network, it may be due to the following reasons. Please check these steps:

1) Check your browser

• Make sure you are using an up-to-date browser (Chrome, Firefox, Edge, Safari, Opera).
• Outdated versions or "restricted browsers" (e.g., in corporate environments) may block WebSockets.

2) Reload the page

• Press Ctrl + F5 (Windows) or Cmd + Shift + R (Mac) to clear the cache and completely reload the page.

3) Firewall / Proxy

• Some corporate firewalls or proxies block WebSockets.
• If you are on a corporate network, ask your IT department to open the following ports:
  • 443 (HTTPS) – WebSockets are usually encrypted over this standard port.
• Also check if a "transparent proxy" or VPN is interfering with the connection.

4) Browser-Plugins / Add-ons

• Ad blockers, script blockers, or security add-ons can interfere with WebSockets.
• Test by launching in "private/incognito mode" or disabling the extensions.

5) Try a different network

• Test the site on a different Wi-Fi or mobile data connection.
• If it works there, it's most likely due to the firewall or network settings of your usual network.

6) VPN / Security Software

• Some VPN clients or antivirus programs block WebSocket connections.
• Test by disabling them or adding an exception.

7) Contact Support

• If none of these help, please contact our support team.
• Please let us know:
  • Which browser and version you are using
  • Whether you are on a work or home network
  • Whether errors also occur on a different network