If you’re unable to connect to our games or features, this may be due to the following reasons.

Please check these steps:

1. Check your browser

   • Make sure you are using an up-to-date browser (Chrome, Firefox, Edge, Safari, Opera).

   • Outdated versions or "restricted browsers" (e.g. in corporate environments) can block WebSockets.

2. Reload page

   • PressCtrl + F5 (Windows) or Cmd + Shift + R (Mac) to clear the cache and completely reload the page.

3. Firewall / Proxy

   • Some corporate firewalls or proxies block WebSockets.

   • If you're using corporate networking, ask IT to enable the following ports:

     • 443 (HTTPS) – WebSockets usually run encrypted over this standard port.

   • Also check if a "transparent proxy" or VPN is interfering with the connection.

4. Browser-Plugins / Add-ons

   • Ad blockers, script blockers, or security add-ons can interfere with WebSockets.

   • As a test, you can start the browser in "private/incognito mode" or deactivate any extensions.

5. Try a different network

   • Test the site over a different Wi-Fi network or using mobile data.

   • If everything works there, it is most likely due to the firewall or the network settings of your usual network.

6. VPN / Security Software

   • Some VPN clients or antivirus programs block WebSocket connections.

   • As a test, disable them or add an exception.

7. Contact Customer Service

   • If none of this helps, please contact our customer service team.

   • Let us know:

     • Which browser and version you are using

     • Whether you're using a corporate or home network

     • Whether errors also occur in another network