1 - How do I access the shop?

You can access the shop by clicking on the “SHOP” button in the bottom left corner of the app or on the “+” sign next to your chip/gem balan...

2 - How can I purchase chips?

Chips can be acquired with gems that you purchase in the shop. To reach the shop, click on the “SHOP” button in the bottom left corner of th...

3 - How can I purchase gems?

Gems can be purchased in the shop. To reach the shop, click on the “SHOP” button in the bottom left corner of the app or on the "+"...

4 - What are gems used for?

Gems are one of two currencies in Grand Gin Rummy and can be used to purchase chips, boosters, card backs, and to unlock tables.

5 - I purchased gems in the shop but didn’t receive them

We’re sorry to hear you did not receive your gems. Sometimes there is a slight delay between the time you’ve completed your purchase and the...

6 - Why can’t I access the shop?

Please ensure you are connected to the internet. The best way to do this on a mobile device is to close the app and then go to "Se...

7 - Where do I find my purchase history (Facebook)?

Go to SettingsClick on Payments in the left menuAlternatively you can simply navigate to https://secure.facebook.com/settings?tab=payments&a...

9 - How can I purchase a card back?

To purchase a card back, tap on the shop button in the bottom left corner of the app or on the "+" sign next to your gem and chip ...