5 - I purchased gems in the shop but didn’t receive them
Shop
1. What are Jokers?
Jokers
5 - How can I play against a friend?
Friends
Why can I not manually sort my cards and choose my own melds?
Game Info
3 - How do I get Jokers?
6 - How can I add a friend?
What is the Grand Gin Rummy fairness / fair play policy?
What do we consider as abuse in our game?
What actions can/does Grand Gin Rummy take in cases of abuse or attempted abuse?
How can I join a club?
How can I edit my club?
How can I make my club private?
More
1 - What is the Penthouse Challenge?
2 - What events will the Penthouse Challenge have?
3 - How often will the events change?
How can I contact you?
Technical Tips - how to solve connection issues (iOS/Android)
Deck
Deal
Goal
How can I draw a card?
How can I discard a card?
Is there a way to exit a running game?
1 - League - key words
2 - How do I qualify for the league?
3 - Do I play against other players in my division?
1. What is the Grand Table?
2. How often is the event?
3. How do I know if there is currently a Grand Table?
1 - What are chests?
2 - How do I get chests?
3 - Are there different types of chests?
1 - What is XP?
2 - How do I know how many XP I've received?
3 - How do I know how many XP I need to reach the next level?
1. Where is my inventory?
2. What’s in my inventory?
3. I received a new card back in a chest, where can I find it?
1 - How do I access the shop?
2 - How can I purchase chips?
3 - How can I purchase gems?
I lost my account. What do I do?
What are missions?
What if I don't like one of my daily missions?
What do I receive for completing missions?
1 - What is a trophy protection booster?
2 - What is a double XP booster?
3 - What are the timed boosters?
1 - Why should I log in with Facebook?
2 - What happens to my guest account when I log in with Facebook?
3 - How can I invite my friends to play Grand Gin Rummy?
1 - Where can I find my player profile?
2 - How do I change my profile picture?
3 - Why can’t I choose my Facebook picture for my avatar?
1 - What is a win streak?
2 - When am I eligible for a win streak?
3 - Why don't I see the win streak feature?
1. Albums - Keywords
2. What are albums?
3. How do I receive envelopes?
2 - How do I use Jokers?
1 - How can I transfer my chips and stats from the old game to this game?
2 - How does the transfer work? Will I lose my account?
3 - How often can I transfer my account? What happens to my account after transferring?
Need more help?
