Our app is a live game. You play against other players online. For this reason, players must have an uninterrupted, stable Internet connection to play.

Many factors can influence a stable internet connection and can lead to disruptions, we therefore recommend trying the following in case you experience technical issues:

• Ensure the latest version of the app is installed
• Play using a Wi-Fi connection (rather than a mobile connection)
• Avoid having large objects, e.g. walls, between the router and your device
• Ensure other people using the WiFi connection are not doing bandwidth-intensive activities (e.g. streaming/downloading)
• Force close the app
• Restart the router

For more details about our various features, you can browse our FAQs and, of course, if you would like more information on this topic, we invite you to contact our Customer Support by tapping on the Settings tab (with the 3 lines) at the top right of your home screen, then on Help. To open a conversation, you can either tap on the speech bubble 💬 in the top right corner or tap on ‘Chat with us’ at the bottom of the page.

Have fun and enjoy playing!